As a wireless roaming manager you need to show growth and profitability just like any other business while juggling with IOT’s, discount schedules, roaming coverage, new services and price pressure. On top of this you need to keep abreast of industry processes and standards.

Running a roaming department requires effective planning, focused execution and a high level of insight in understanding the drivers and barriers of growth. From the identification of the coverage needs to the establishment of the most profitable roaming relationships, you need the right assistance to take clear decisions.

Today these take into consideration elements such as traffic forecasting, budget control, revenue leakage, industry benchmarks and many more items that impact a roaming business. Our automated tools, network platforms and experienced roaming consultants give you the foundations to take away the guesses and estimations of your decisions and replace them by facts, figures and intelligent guidance. Our solutions do not only contain advise and guidance but we also operate the processes on your behalf.

Setting Up a new Roaming Service

Have you ever had a roaming project slow down because an important member of your team is on leave, or not delivered on a target because of a lack of resource or experience? Have you struggled to deliver something for management and wished you had more time or people? Or perhaps you just can’t find the time to keep up with industry changes and initiatives? Feel like being on top of things again?

MACH gives you access to highly skilled and experienced roaming experts, on a flexible ‘as needs basis’, off- or on-site. We execute any roaming administration process as a managed service. But we also provide outsourced and temporary roaming teams allowing optimal resource management to bring in people as and when you need them.

Our people deliver to your targets and needs and we guarantee their professionalism, with a commitment to exceeding best industry standards and practice, delivering your objective and budget expectations the right way, first time.

We have negotiated thousands of agreements and assisted hundreds of roaming departments in the identification of coverage gaps. Our experience is gained from many of the most prominent operators in the word. We share our know-how with your people, leaving you with a deeper knowledge base and quality driven processes.

Key benefits:

• Productivity: Ensure no productivity drops through lack of resource. Your coverage growth continues, guaranteed.
• Flexibility: We provide services as a managed service or deliver resources when you need them.
• Skills: We have the industry experts in house at all levels of a roaming department. Get the advise and guidance of the most specialised and diverse roaming team.
• Experience: Dealing with all of the world’s largest operators gives you access to experience and knowledge you would never get.
• Cost benefit: Outsource the non core business processes to a dedicated team in MACH at a fixed price, guaranteed.

Tariff and Traffic Optimization

Analysis and monitoring are crucial for effective roaming management and planning. This is becoming even more vital as levels of competition increase. Many operators have in-house business intelligence solutions which can be helpful in traffic analysis. Adding roaming information into a business intelligence solution is possible – but very costly and time-consuming.

MACH has the solution for these issues and developed a suite of optimization tools and services. All our tools are provided on a managed service basis and all our traffic and tariff consultants work with these tools to provide you advise and guidance.

Powerful and Accurate Optimization through :

• Data warehouse tools allowing you to analyse any traffic pattern on any given day with any roaming partner for any service. Probably the industry’s smartest tool to give you insight in what is really happening with your business.
• Dashboard views giving you the quick understanding of the most important pillars of your business. Works good, performs good and looks good.
• Analysis obtained from our inhouse business consultants provides guidance and recommendations.

For each of your needs we provide an applied business intelligence tool or guidance that will drive your revenues up or reduce your costs instantly. Not once, but permanently.

Rate Plan Optimization and Advisory

When optimising revenues, only focusing on your IOT’s is a dangerous strategy. Issues such as price- elasticity, competitor’s promotional offers and roaming patterns have to be thrown into the balance as well. To help you find that financial balance, MACH has developed a series of optimization solutions for retail and wholesale aspects of the business. These combine an intelligent simulation of your retail rate plans with in-depth analysis of your steering policy and IOT negotiations.

No mobile operator is alike, which is why our retail optimization solution is available in two versions:

1. You understand the economics of your business extremely well and have enough resources to analyse the retail side of your roaming business? We provide online tools for you to simulate and understand the best pricing plans.
2. You want to increase your revenues and work on the retail pricing according to the industry benchmarks? We provide full guidance service through pricing analysts who will optimise your price plans to its maximum. On a managed service basis our consultants will provide advise and guide you through the different options at hand.

Whether you are geared to run your business or looking for advice, in all cases MACH is the answer to the increasing need to optimize your business.